Shipping policy

In-stock products are dispatched and delivered to you usually within 5 - 7 working days* *Excludes XL Furniture and Large Mirrors which could take between 7 - 21 days.

Delivery and Returns Information

Please write in the "SPECIAL INSTRUCTIONS" box if there is a safe place to leave if no one there to sign

Non-stock items or items made to order may take a little longer, we will contact you if this is the case. All UK orders are dispatched by courier although some local deliveries may be made in person by Tang & Co. If you require next-day delivery please contact us as on some products this can be provided at an extra cost. 

If the item is urgent or a gift please leave a comment in the comments box when ordering.

Please note your delivery will be attempted once, if you are not in you will be emailed and left a card to arrange the redelivery of the items. If you do not arrange the redelivery after 3 working days the items will be returned to us. There will be an additional cost to you for us to then redeliver the items again.

Delivery Costs

Free delivery within 20 miles of Debden Barns, Saffron Walden CB11 3JT

Small Standard Parcel- £5.95 Under 5kg

Medium Standard Parcel - £6.95* 5 - 10kg

Large Standard Parcel - £9.95* 10 - 14kg

* Some Exceptions for Scotland, Highlands and Islands, Northern Island and Isle of wight where a medium parcel will be £9.95 and a large parcel £14.95

Delivery to BT Belfast postcodes on small orders up to kgs is £14.95, if you would like the shipment to a BT postcode over 10kgs please contact us for a quote.

Channel Isles, Alderney, Herm & Sark - Please contact us for a quote.

We do ship Worldwide, however, items over 10kgs may have to be refunded if not arranged prior to placing the order on the website due to the difficulty in shipping large items. Please email us at info@tangand.co.uk and we can clarify before placing an order.

*Furniture & Large items Items up to 20KG – £19.95

These items have a flat rate delivery of £19.95 due to their weight. Scotland Surcharges apply according to area in addition to the XL Rate.

XL Furniture above 20Kg £29.95

PLEASE NOTE – We can no longer ship glass, mirror or ceramic items over 1m in length to Northern Ireland or the Highlands and Islands as we cannot get insurance to cover the items.

Click & Collect

We can arrange for items to be collected free of charge from our shop located at Debden Barns, Elder Street, Saffron Walden, Essex CB11 3JY.


Please select “Click & Collect” at the checkout and we will contact you to let you know when the item(s) will be available for collection. Please do not collect unless you have been notified that it's ready.

Items are held for 7 days, if not collected they will be returned and held at our warehouse until you, the customer rearrange collection.

Incomplete or Damaged items

If your order hasn’t arrived by the agreed date or arrives incomplete or damaged, please contact us immediately by phone at 01799 500955 or email at info@tangand.co.uk. Any missing or damaged items must be reported within 7 days.