Delivery and Returns Information

Delivery and Returns Information

In stock products are dispatched within 7 working days from order date.  Non-stock items or items made to order should be dispatched 7-14 days from receipt of order, unless stated otherwise.  All UK orders are dispatched by courier although some local deliveries may be made in person by Tang & Co. If you require next day delivery please contact us as this can be provided at an extra cost.

Please note your delivery will be attempted once, if you are not in you will be emailed and left a card to arrange the redelivery of the items. If you do not arrange the redelivery after 3 working days the items will be returned to us. There will be an additional cost to you for us to then redeliver the items again.

 

Delivery Costs

Delivery is free of charge for UK Mainland orders over £50*.

UK Mainland orders under £50 will be delivered at a charge of £7.95.

Free delivery within 5 miles of Debden Barns, Saffron Walden.

Delivery to Highlands & Islands is £14.95 – this applies to the following postcodes – AB, FK, PH, PA, IV, KW, HS, ZE, BT, IM, PO, JE, GY

Delivery to BT Belfast postcodes on small orders up to 10kgs is £24.95, if you would like shipment to a BT postcode over 10kgs please contact us for a quote.

We do ship Worldwide, however items over 10kgs may have to be refunded if not arranged prior to placing the order on the website due to the difficulty in shipping large items. Please email us on [email protected] and we can clarify before placing an order.

*XL Items – these items have a flat rate delivery of £19.95 due to the weight. Any XL item will have a note in the product description.

 

Click & Collect

We can arrange for items to be collected free of charge from our shop located at Debden Barns, Elder Street, Saffron Walden, Essex CB11 3JY.

Please select “Click & Collect” at the checkout and we will contact you to let you know when the item(s) will be available for collection.

Items are held for 7 days, if not collected they will be returned and held at our warehouse until you, the customer rearrange collection.

 

Refunds and Returns

You are entitled to a product refund or exchange if your purchase is returned within 14 working days of receipt. Please notify us by email [email protected] that you wish to return your purchase. Your purchase must be returned in the same condition as received and in its original packaging. We will not refund or exchange, if the product is damaged, used or altered in anyway. Return postage costs are the customer’s responsibility. Furniture and other large items are subject to a 10% restocking fee.

Our returns address –

Tang & Co. Home Ltd, Unit B, The Cattle Shed, Pamphillions Farm, Purton End, Saffron Walden, CB11 3JT

We will process your refund by the same means with which you made your payment within 7 days on receipt of the returned goods. Please include your name and order number with your package and obtain proof of posting. We are not responsible for any items that do not reach us.

 

Incomplete or Damaged items

If your order hasn’t arrived by the agreed date or arrives incomplete or damaged, please contact us immediately by phone 01799 500955 or email [email protected]. Any missing or damaged items must be reported within 7 days.

 

 

Tang & Co. Home Limited

The Cattle Shed, Pamphillions Farm, Purton End, Saffron Walden, CB11 3JT

Tel: 01799 500955

Website: www.tangand.co.uk

Email: [email protected]

Company Number: 11186674

VAT No. 292 065 694