Delivery and Returns Information
In stock products are dispatched within 7 working days from order date. Non-stock items or items made to order should be dispatched 7-14 days from receipt of order, unless stated otherwise. All UK orders are dispatched by courier although some local deliveries may be made in person by Tang & Co. If you require next day delivery please contact us as this can be provided at an extra cost.
Delivery is free of charge for UK Mainland orders over £100.
All other UK Mainland orders will be delivered at a charge of £5.95.
We do ship Worldwide, however items over 10kgs may have to be refunded if not arranged prior to placing the order on the website due to the difficulty in shipping large items. Please email us on firstname.lastname@example.org and we can clarify before placing an order.
Click & Collect
We can arrange for items to be collected free of charge from our shop located at Debden Barns, Elder Street, Saffron Walden, Essex CB11 3JY.
Please select “Click & Collect” at the checkout and we will contact you to let you know when the item(s) will be available for collection.
Items are held for 7 days, if not collected they will be returned and held at our warehouse until you, the customer rearrange collection.
Refunds and Returns
You are entitled to a product refund or exchange if your purchase is returned within 14 working days of receipt. Please notify us by email email@example.com that you wish to return your purchase. Your purchase must be returned in the same condition as received and in its original packaging. We will not refund or exchange, if the product is damaged, used or altered in anyway. Return postage costs are the customer’s responsibility.
We will process your refund by the same means with which you made your payment within 28 days.
Incomplete or Damaged items
If your order hasn’t arrived by the agreed date or arrives incomplete or damaged, please contact us immediately by phone 01799 500955 or email firstname.lastname@example.org. Any missing or damaged items must be reported within 7 days.
Tang & Co. Home Limited
The Cattle Shed, Pamphillions Farm, Purton End, Saffron Walden, CB11 3JT
Tel: 01799 500955
Company Number: 11186674
VAT No. 292 065 694